Mid Rivers Chrysler Jeep Dodge

"Customer who purchased a 2009 Town & Country Limited"

Thank you, Sharon.  I was just telling Erik what a great job you did ... you were the first dealer to respond to my inquiry, you respected my "space" by not calling me (more on that in a moment) but corresponding with me via email as I prefer, and you exchanged several notes with me in very timely fashion on a weekend (!!).  Unheard of!!  Honestly,  you were great to work with.  THANK YOU!

Re:  the phone call issue ... my inquiry specifically indicated a preference for email and I really appreciatae that you respected that.  I received a number of phone calls from other dealers who didn't, and even if they'd had the vehicle we wanted, I would have been hard-pressed to work with them because they didn't "meet me where I was."

Thank you , Sharon.  You and Erik earned our business.

Best, Jay

Jay,

"From a Customer who purchased a 2009 Dodge Avenger"

On May 23rd, I stopped by your service department with my 2006 Jeep Wrangler because it was running rough.  I was on my way from Portland, Oregon to New Orleans to attend the funeral for a relative.  Obviously I didn't have an appointment, but your service department jumped right on my Jeep to get me back on the road.
Meanwhile though, I wandered out to your sales floor and started talking to Fred Whaley about trading it in.  I told him I didn't have my title, the hardtop, or even my back seat, and asked, hypothetically, how a deal could be made under those circumstances.  Short story a little shorter, I drove off in a 2009 Dodge Avenger SXT within about 2 hours and was back on the road.
I just wanted to say thinks to Fred and everyone at Mid Rivers for treating me with courtesy and working out what I think was a great deal.  Fred kept in touch during and after my drive home to Portland to make sure everything was OK, and I appreciated that.  I only wish you were closer for my future purchases.  You guys are great, and I wish you all much continued success.
Bill

Bill,

"Proud Owner of a Dodge Truck"

                I have a 2002 Dodge Ram 1500 that I bought from a dealership in Killeen, TX (Dodge Country).  This was my first dodge vehicle, in the past I have always had GM and ford.  I have been very pleased with the overall performance of my truck.  The service that I received at Dodge Country was very impressive; they truly went above and beyond to make a customer happy. 

                  I started having problems with my truck running rough at startup.  I tried the normal tune-up and a few other fixes that seemed to help, but never solve the problem.  I finally decided it was time to take it to the experts.  Now that I was in MO, I took it to your dealership.  To be honest I was not very impressed.  They treated me decent, but it felt like they were doing me a favor even though I was a paying customer, I was just the idiot customer.  Well anyway, the point of this e-mail is not my first impression.  I ended up coming back to the shop several times.  Each time when I left the truck ran better initially, but would then go back to the same rough, sometimes extremely rough running until it was warmed up.  Dealing with the problem for over a year made me just hate driving my truck knowing it was just a matter of time until the check engine light would come on and then I would be back up at the shop trying to not miss too much work and spend too much money. 

                The third trip to your dealership I had Dee Dee as my service advisor.  She seemed to really have a great concern for me, her customer.  She would give me continuous updates and treat me with a great amount of respect.  After the mechanic had made some additional repairs Dee Dee felt it was good to go and I picked up my truck.  Unfortunately the problem returned once again.  When I took it back up to Dee Dee in April of this year, you could tell that she was determined to get it fixed.  Again, she was continuing to keep me up to date on the activity that was going on and treated me with great respect as the customer.   When the additional repairs had been completed, she called and asked me if they could keep it overnight one more time so the mechanic could start it after it had sat for a while.  Knowing that she was doing her best to make sure I had a properly fixed truck I was more than happy to leave it one more night. 

                Well, it has been almost 3 months now and my truck is continuing to run like a champ.  I wanted to make sure that you know that you have an excellent employee.  Dee Dee has insured that I will return to your dealership for future automotive needs.

Thank you Dee Dee

Proud owner of a Dodge truck

Tim K

Proud owner of a Dodge Truck,

"Positive Service Comments"

Jim,

I had my car in yesterday for some fairly expensive repairs.  I was
experiencing tire wear and my tire dealer (Autotire) had recommended both a rack replacement and wheel bearings.  I was also up for my 100k maintenance; timing belt and pump.  Since both jobs are expensive and the car was driving well, its hard to break the bank when you don't see a performance
improvement.

Jarred helped first by verifying what components were bad and how best to approach the problem.  The bearings were fine, but both rod ends (inner and outer) were worn.  He said the ends don't necessitate replacing the entire rack, so he saved me there and with the bearings too.

For the timing belt, tensioner, pump repalcement, he'd instructed the
mechance to again check first before replacing.  The tensioner was found to be good and not a preventative maintenance item like the belt and pump, so it was reinstalled.

The car works great, the interior was clean, and the work was done on time, with very little time on my part either dropping off or picking up.  I was told of some maintenance for down the road (front brakes, fuel system), helping me avoid expensive repairs or break-downs in the future.

I want to thank you and Jarred for the service you provided this week, and for work done on my vehilces over the last 12 years.  I appreciate the honest approach and quality work first time.

Best Regards,

---------------------------------------------
Mike

Mike,

"Thank-you Service Department"

I want to send a big Thank you to your department. I was visiting from Indiana recently and my car was having problems. I had already had it looked at by a local dealership but the problem was not fixed.  I called and your staff got my vehicle in right away, called me with the results before I was promised and fixed it the next day.  What impressed me most was that not only was my car fixed, but they cleaned and dried the carpet that had been damaged.  Definately 5 star service in my book!  Thank you!  I know if I ever need service in Missouri Im there! AND I know my family in St Peters will visit your dealership now too! Thanks!

Cheryl ,