"Improvise, Adapt and Overcome"

I'd like to commend Brian Lemmons for his courtesy, professionalism, and commitment during our recent visit. We broke down enroute from Colorado to Indiana on Friday, 9/9/11, at 3 pm. Not good timing! We pulled in, unhooked our trailer, and the problem was diagnosed (wheel bearings). He indicated that he would try to get us back on the road by 6 pm. But having only one of the parts in inventory, it was iffy. Well, we were back on the road at 5 pm after receiving the additional part and putting two mechanics on the job. Improvise, adapt, and overcome. Well done and thank you!
Tom Ferguson

Tom Ferguson,Road Trip Colorado to Indiana

"My Gratitude--2010 Dodge Challenger SRT8 in B5 Blue"

To the "DREAM TEAM" of Erik, Mike, and Jim - THANK YOU!
 
I would just like to take this opportunity to thank every single one of you for the persistence, endurance, and cooperation that it took to make this deal a SWEET one!

First off.... Mr. Jim Junge, many thanks to you, sir, for introducing me to such a warm and welcoming family of professionals at Mid Rivers Chrysler Jeep Dodge. The day we met you--you took the appropriate time to find out exactly what I was looking for, how much it was, and why I wanted it. The biggest testimony that I have to support you sir is that you also went deeper as a salesman to find out more about me as a person, not just as a customer....you wanted to know where I went to school, how many children I had, where I ived, degrees I held, and hobbies...which all were phenomenal conversation pieces but didn't mean much in the grand scheme of purchasing a vehicle, but that separated you from any other salesman! In many respects sir you didn't rush me and took the necessary time and patience to execute this deal and I am thankful!

Second Mr. Mike Dean (Used Car Manager)...I understand you're in the business to sale cars, make a profit, and hopefully make a couple dollars for the guys along the way, but this sir, was the best DEAL of the year! Many thanks to you because in this unforgiving economy you were willing to negotiate and make sure all parties involved were satisfied. Let me tell you now...as long as the process continues smoothly with my payoff...I am a satisfied customer.

Lastly but, certainly not least, I will virtually shake the hand (again) of Mr. Erik Landrum! Sir, there were many times in this finance process where you and I both could have given up, but you were as determine as I to make this deal work! Two weeks of dedicated work, time, sweat, frustrations and until the deal was complete...there was nothing to show for it. I thank you immensely sir because you went above and beyond what was required of you! I work in finance so with that said I know how easy it is to turn someone down and continue with the next person, but thanks to your dedication and persistence I now own a 2010 Dodge Challenger SRT8 in B5 blue.

Respectfully,
Willie Vaughn Jr.

 

Willie Vaughn Jr

"Service over the top"

Dear dealership

  I would like personally like to thank you for your service that you have done on my truck. I was there on a Saturday and recieved the most outstanding service from the people that was working. When no other dodge dealer would even take the time to deal with the problems I was having you dealership stepped up to the plate and resolved the problems. This is what this country has been missing for a long time. I was about to lose all my beliefs in the dodge line of products and willing to trade my vehicle off for another brand. Thanks for restoring what I knew as a great line of products. As a customer it is not the car or truck we buy but the service we get is what we are after. That is what I received when I came to your dealership and will continue to deal with your company. Once again Thank You

Glenn Jensen

Glenn Jensen

"Customer for Life"

I really would like to thank you all for such a wonderful experience with a new vehicle purchase.  I originally purchased a used vehicle ('08 Wrangler) and three months later changed my mind and wanted to trade it in for a 2011 model.  Mike Dean worked out a great deal for me and I feel that through the entire process I was treated more than fairly.  The entire sales and business office staff are friendly, professional and very helpful.  This is by far the my best experience during a vehicle purchase.  You now have a life-long customer.

Thanks again!!!

Mike

Mike

"Thank-you Service Department"

I want to send a big Thank you to your department. I was visiting from Indiana recently and my car was having problems. I had already had it looked at by a local dealership but the problem was not fixed.  I called and your staff got my vehicle in right away, called me with the results before I was promised and fixed it the next day.  What impressed me most was that not only was my car fixed, but they cleaned and dried the carpet that had been damaged.  Definately 5 star service in my book!  Thank you!  I know if I ever need service in Missouri Im there! AND I know my family in St Peters will visit your dealership now too! Thanks!

Cheryl

"Positive Service Comments"

Jim,

I had my car in yesterday for some fairly expensive repairs.  I was
experiencing tire wear and my tire dealer (Autotire) had recommended both a rack replacement and wheel bearings.  I was also up for my 100k maintenance; timing belt and pump.  Since both jobs are expensive and the car was driving well, its hard to break the bank when you don't see a performance
improvement.

Jarred helped first by verifying what components were bad and how best to approach the problem.  The bearings were fine, but both rod ends (inner and outer) were worn.  He said the ends don't necessitate replacing the entire rack, so he saved me there and with the bearings too.

For the timing belt, tensioner, pump repalcement, he'd instructed the
mechance to again check first before replacing.  The tensioner was found to be good and not a preventative maintenance item like the belt and pump, so it was reinstalled.

The car works great, the interior was clean, and the work was done on time, with very little time on my part either dropping off or picking up.  I was told of some maintenance for down the road (front brakes, fuel system), helping me avoid expensive repairs or break-downs in the future.

I want to thank you and Jarred for the service you provided this week, and for work done on my vehilces over the last 12 years.  I appreciate the honest approach and quality work first time.

Best Regards,

---------------------------------------------
Mike

Mike

"Proud Owner of a Dodge Truck"

                I have a 2002 Dodge Ram 1500 that I bought from a dealership in Killeen, TX (Dodge Country).  This was my first dodge vehicle, in the past I have always had GM and ford.  I have been very pleased with the overall performance of my truck.  The service that I received at Dodge Country was very impressive; they truly went above and beyond to make a customer happy. 

                  I started having problems with my truck running rough at startup.  I tried the normal tune-up and a few other fixes that seemed to help, but never solve the problem.  I finally decided it was time to take it to the experts.  Now that I was in MO, I took it to your dealership.  To be honest I was not very impressed.  They treated me decent, but it felt like they were doing me a favor even though I was a paying customer, I was just the idiot customer.  Well anyway, the point of this e-mail is not my first impression.  I ended up coming back to the shop several times.  Each time when I left the truck ran better initially, but would then go back to the same rough, sometimes extremely rough running until it was warmed up.  Dealing with the problem for over a year made me just hate driving my truck knowing it was just a matter of time until the check engine light would come on and then I would be back up at the shop trying to not miss too much work and spend too much money. 

                The third trip to your dealership I had Dee Dee as my service advisor.  She seemed to really have a great concern for me, her customer.  She would give me continuous updates and treat me with a great amount of respect.  After the mechanic had made some additional repairs Dee Dee felt it was good to go and I picked up my truck.  Unfortunately the problem returned once again.  When I took it back up to Dee Dee in April of this year, you could tell that she was determined to get it fixed.  Again, she was continuing to keep me up to date on the activity that was going on and treated me with great respect as the customer.   When the additional repairs had been completed, she called and asked me if they could keep it overnight one more time so the mechanic could start it after it had sat for a while.  Knowing that she was doing her best to make sure I had a properly fixed truck I was more than happy to leave it one more night. 

                Well, it has been almost 3 months now and my truck is continuing to run like a champ.  I wanted to make sure that you know that you have an excellent employee.  Dee Dee has insured that I will return to your dealership for future automotive needs.

Thank you Dee Dee

Proud owner of a Dodge truck

Tim K

Proud owner of a Dodge Truck

"Customer who purchased a 2009 Town & Country Limited"

Thank you, Sharon.  I was just telling Erik what a great job you did ... you were the first dealer to respond to my inquiry, you respected my "space" by not calling me (more on that in a moment) but corresponding with me via email as I prefer, and you exchanged several notes with me in very timely fashion on a weekend (!!).  Unheard of!!  Honestly,  you were great to work with.  THANK YOU!

Re:  the phone call issue ... my inquiry specifically indicated a preference for email and I really appreciatae that you respected that.  I received a number of phone calls from other dealers who didn't, and even if they'd had the vehicle we wanted, I would have been hard-pressed to work with them because they didn't "meet me where I was."

Thank you , Sharon.  You and Erik earned our business.

Best, Jay

Jay

"From a Customer who purchased a 2009 Dodge Avenger"

On May 23rd, I stopped by your service department with my 2006 Jeep Wrangler because it was running rough.  I was on my way from Portland, Oregon to New Orleans to attend the funeral for a relative.  Obviously I didn't have an appointment, but your service department jumped right on my Jeep to get me back on the road.
Meanwhile though, I wandered out to your sales floor and started talking to Fred Whaley about trading it in.  I told him I didn't have my title, the hardtop, or even my back seat, and asked, hypothetically, how a deal could be made under those circumstances.  Short story a little shorter, I drove off in a 2009 Dodge Avenger SXT within about 2 hours and was back on the road.
I just wanted to say thinks to Fred and everyone at Mid Rivers for treating me with courtesy and working out what I think was a great deal.  Fred kept in touch during and after my drive home to Portland to make sure everything was OK, and I appreciated that.  I only wish you were closer for my future purchases.  You guys are great, and I wish you all much continued success.
Bill

Bill

"Great Internet Contact"

Sharon,
Just wanted to let you know we decided to keep the van.  However, I wanted to let you know that your "sales practices" and manner of dealing over the internet would have probably led to us buying the new one from you.  I have purchased 4 new cars over the internet during the past 10 years and I can't believe how some dealers are still of the mentality that you must "come in" to get a firm price.
Thanks for your efforts and will contact you when we are ready to buy a new vehicle.
Mark

Mark

"A genuine thought of kindness rises-up a weary soul"

I wish to send off this card as a means of an attempt to express an earnest "Thank-you" for the extended assistance and courtesy that I received regarding the purchasing of my "dream car," the 2002 Chrysler PT Cruiser Ltd. Ed./Series/Dream Cruiser {Inca Gold, no less!}.
The entire staff was super supportive...I do believe that each person that was working on that particular afternoon took the time to pass by to say "hello" and shake my hand. There is an Art to running a business where the staff are both, professional and genuinely friendly. It has been many-a year since I have experienced anything in comparison to complete satisfaction as I have from all at Mid Rivers CJD. And, That, is no mere "BS!"
Would you please be so kind as to pass along a kind "Thank-You" to Bruce, the salesman who was able to deliver sharp, intelligent answers to my questions. I do appreciate all of his time and energy that he generously provided me - in advice and assistance!
It was well-worth the 4 and 1-half hour drive {each way} to find you folks! I'd gladly do it again and would surely 'highly recommend' your business to anyone - without hesitation or question.
Best to you and yours!
Zelvin 'Garth' Fallingwater

Zelvin "Garth" Fallingwater,Marion, KY